Solution
Voice fraud governance for regulated financial services
Sonotheia provides voice and channel measurements and a structured evidence record for people reviewing voice-driven requests. The record supports a reviewer's judgment; it does not determine fraud, verify liveness or identity, or establish regulatory compliance.
A review record should distinguish the audio observation, its limits, alternative explanations and the human decision. Keep the institution's authorization procedures separate from the instrument reading.
Why retain a review record?
Callbacks, credential resets and wire requests depend on more than the sound of a voice. Recording what was measured and why a person escalated a request supports later internal review.
Where should regulatory questions go?
Regulatory applicability, reporting obligations and the adequacy of a supervisory control require the institution's legal and compliance review. Sonotheia does not claim that its measurements or exports satisfy a regulator's requirements.
What record does Sonotheia provide?
A structured measurement record with the instrument version can support a compliance team's own review and SAR narrative preparation. It is not a qualified SAR filing or a determination that a reporting requirement has been met. The institution and its legal reviewers decide what to file.
Frequently asked questions
- How can a compliance team use the record?
- A structured measurement record with the instrument version can support a compliance team's own review and SAR narrative preparation. It is not a qualified SAR filing or a determination that a reporting requirement has been met. The institution and its legal reviewers decide what to file.
- Can an export be filed as a SAR?
- An evidence record is review support. Export availability does not establish filing qualification or submission to a regulator.
- Is customer-channel calibration already complete?
- No. Simulated codec tests do not establish performance for a particular customer environment. Scope channel measurements and acceptance criteria before use.
- Does the method identify fraud?
- No. It measures properties of the audio. A deviation may have several explanations, and a nominal reading does not establish a genuine request.
- Who is the intended reviewer?
- Compliance, fraud operations and risk teams reviewing recorded requests before a consequential action.
- How can we discuss an evaluation?
- Request a demo at sonotheia.ai/request-demo. Agree the workflow, channel and acceptance criteria before an integration commitment.
Ready to evaluate Sonotheia for your voice channel?
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